Privacy Policy
JALSA UK LTD (Company No. 04860861)
Trading as Tailwings Pet Travel
Registered Office: 41 Park Road, Hounslow, Middlesex, TW3 2HG
Last updated: February 2026
1. Who We Are
Tailwings Pet Travel is a trading name of JALSA UK LTD, registered in England and Wales (Company No. 04860861). We are registered with the Information Commissioner’s Office (ICO) and act as the data controller responsible for your personal data.
2. What This Policy Covers
This Privacy Policy explains how we collect, use, store and protect your personal data when you contact us, request a quotation, use our services, or visit our website.
3. The Personal Data We Collect
We may collect identity information, contact information, pet information, transaction details and limited technical website data.
Payments are processed securely via Blink Payment. We do not store, process or have access to full card details.
4. How We Collect Your Data
We collect information when you contact us, request services, submit forms, use our website or accept cookies. We may also receive information from airlines, veterinary practices or authorities involved in pet travel.
5. How We Use Your Personal Data
- To provide and manage our services including arranging pet travel, liaising with airlines and authorities, preparing documentation and communicating with you (Legal basis: Contract).
- To carry out identity checks and prevent fraud (Legal basis: Legal obligation / Legitimate interests).
- To enforce legal rights or defend legal claims (Legal basis: Legal obligation / Legitimate interests).
- To improve our services and website through analytics, monitoring and statistical reporting (Legal basis: Legitimate interests or Consent where required).
- To protect our IT systems and data security (Legal basis: Legitimate interests).
- To communicate important service updates or regulatory changes (Legal basis: Contract / Legal obligation / Legitimate interests).
- For marketing communications to existing or former clients where permitted by law (Legal basis: Legitimate interests or Consent).
- To maintain accurate customer records and internal administration (Legal basis: Contract / Legal obligation / Legitimate interests).
- In the event of a merger, sale or restructuring of the business, where necessary and proportionate (Legal basis: Legitimate interests).
6. Sharing Your Personal Data
We may share your data with airlines, customs authorities, veterinary practices, transport providers, professional advisers, IT providers and Blink Payment (our secure payment processor acting as a data processor on our behalf).
7. International Transfers
As we arrange international pet travel, your data may be transferred outside the UK. Where this happens, appropriate safeguards such as adequacy decisions or approved contractual clauses are used.
8. Data Security
We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.
9. Data Retention
We retain personal data only for as long as necessary to provide services, meet legal obligations and resolve disputes. When no longer required, data is securely deleted or anonymised.
10. Your Rights
You have the right to access, correct, erase, restrict or object to processing of your data and to withdraw consent where applicable. You may lodge a complaint with the ICO at www.ico.org.uk.
11. Children’s Data
Our services are not directed at children and we do not knowingly collect data relating to children.
12. Cookies
We use cookies to enable essential website functionality, improve performance and analyse usage. Please refer to our Cookie Policy for more information.