With the rise in travel and international relocation in 2026, pet shipping companies have become increasingly important for owners planning a move abroad. While the process may sound straightforward, relocating a pet internationally involves far more than booking a flight. It requires careful planning, accurate documentation and strict compliance with current pet travel regulations.
In this article, we outline the most important questions to ask before selecting a pet shipping service. These questions will help you assess experience, understand the process clearly, and feel more confident in your decision.
Many destinations require preparation months in advance. This can include vaccinations, blood tests, and in some cases, quarantine arrangements, depending on your pet and destination.
By asking the right questions early, you can understand what is required for your journey and whether your chosen provider can manage each stage correctly. A reliable pet shipping company will guide you through the full process, from documentation through to arrival.
Ensure Your Pet Shipping Company Is The Right Fit
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What Experience Does This Pet Shipping Service Have?
No two pet shipping companies offer the same level of experience. Understanding a provider’s background will help you assess whether they are equipped to manage your pet’s journey.
Key questions to ask include:
- How long has the company been operating?
- Have you managed relocations to my chosen destination before?
- What type of pets do you regularly handle?
An experienced provider will be familiar with international requirements and how to manage each stage of the process with accuracy, reducing the risk of delays or complications.
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Is this Service a Certified IPATA Pet Shipper?
One of the clearest indicators of a professional pet shipping service is membership with IPATA. This reflects a commitment to recognised standards in animal welfare and international transport.
Before choosing a providing, ask:
- Is this an IPATA-approved pet shipper company?
- How do you stay up to date with changing regulations?
- What standards do you follow for pet safety and handling?
Working with an IPATA-approved company helps ensure your pet’s journey is managed in line with current regulations and welfare expectations.
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Can You Provide Me With Feedback From Previous Customers?
Established pet shipping companies should be able to provide examples of previous relocations and client experiences. This gives a clearer picture of how the process is managed in practice. Client testimonials and reviews can help you understand:
- How the company communicates throughout the process
- How challenges are handled
- What the overall experience is like for pet owners
This insight can be valuable when deciding who to trust with your pet’s journey.
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What Pet Travel Documents Will I Be Required To Provide?
Documentation is a critical part of international pet travel. Missing or incorrect paperwork can lead to delays, additional checks, or refusal at the destination. Following Brexit, pet passports issued in Great Britain are no longer valid for travel to the EU. An Animal Health Certificate or an EU-issued passport is now required.
Ensure you know the answers to the following questions:
- Which documents are required for my destination?
- Who is responsible for preparing each document?
- What are the timelines for completion?
A structured, step-by-step approach to documentation helps ensure everything is completed correctly on time.
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What Services Does Your Pet Shipping Company Provide?
Understanding the exact services offered by a pet shipping service can help to decide whether it will be the right fit for your pet. Key areas to clarify include:
- Do you offer door-to-door relocation services?
- Can you assist with travel crate preparation?
- Do you support specialist relocations, such as PCS services?
A comprehensive service helps ensure every stage of the journey is managed consistently, reducing uncertainty for both you and your pet.
Final Thoughts
Choosing a pet shipping company is an important decision, and asking the right questions helps you understand both the process and the level of support you can expect.
Clear guidance, accurate planning, and attention to detail all play a role in ensuring your pet travels safely and arrives without unnecessary complications.
At TailWings, we provide expert-led support for international pet travel to and from the UK, managing each stage with care for your pet’s wellbeing. If you are planning a holiday or relocation abroad and want clear guidance on what to expect, contact our team for guidance on preparing for your journey.